Shipping policy
Shipping Policy
Thank you for shopping with Knitters Without Borders LLC. We want to make sure your order arrives safely and on time. Please read our shipping policy below so you know what to expect.
Order Processing
Orders are processed within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays will begin processing the next business day. You will receive an email confirmation once your order has shipped.
Shipping Destinations
We currently ship to Asian countries and addresses within the United States. We are unable to ship to P.O. Boxes.
We are unable to ship to European countries at the moment.
Shipping Methods & Estimated Delivery
We offer the following shipping options at checkout:
- Standard Shipping: Estimated delivery within 5–8 business days after dispatch.
- Expedited Shipping: Estimated delivery within 2–4 business days after dispatch.
Delivery estimates begin from the date of shipment, not the date of order placement. Estimated delivery windows are provided by carriers and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. All applicable rates are displayed before you complete your purchase.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly through the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
Address Changes
If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate address changes, but we cannot guarantee changes can be made once an order has been dispatched.
Shipping Delays
We do our best to ship orders promptly, but delivery times may be affected by high order volumes, carrier delays, severe weather, or other circumstances beyond our control. During peak seasons such as the holidays, please allow additional time for delivery. We are not responsible for delays caused by the shipping carrier.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and find a resolution.
Contact Us
If you have any questions about your shipment, please reach out via our store's contact page. We appreciate your patience and your support of Knitters Without Borders LLC.